Legal terms


This website is owned by MAÏA Hospitality. SA, a French limited company, with share capital of €100,000,000. Lyon Trade and Companies Register no. 521 916 098.

Publishing director: Séverine MAISONNEUVE
MAÏA Hospitality is a MAÏA Group establishment


Rooms are available from 3 p.m. and must be vacated on the day of departure before midday. Information regarding the approximate time of your arrival at the hotel would be very much appreciated. Should you be arriving in the morning, we would strongly suggest making a reservation for the night before.

Registered office

1, rue de l’Antiquaille – CS 10052 – 69321 LYON Cedex 05
Telephone: +33 (0)4 78 16 01 01

Hotel occupancy tax

€3.30 per person, per night, to be paid extra. Those under the age of 18 are exempt.

Reservation – payment

When booking, you will be asked to provide a debit authorisation with your credit card number to guarantee your stay. A pre-authorisation check may be made on your credit card.

Villa Maïa reserves the right to check there are sufficient funds on your credit card before your stay.

Villa Maïa does not accept cheques.

Development and production

WOW Digital


A no-show will result in the cancellation of your booking. You will be charged for the first night, and your room will be placed on automatic resale.

Photo credits

Studio Erick SAILLET (except “Restaurant” and “Bar” pages)
“Restaurant” pages: Véronique VEDRENNE
“Bar” pages: Camille MOIRENC


Within the framework of the hosting contract between Villa Maïa and its customers, each customer is responsible for the room made available to them, as well as for the furniture in it, from their arrival. In the event of damage or spoilage during their stay, Villa Maïa reserves the right to charge, potentially on the basis of a quote, the amount necessary for the repair work as well as all costs arising from it (loss of income due to inability to use the room, etc.).


Roubaix-Tourcoing Trade and Companies Register no. 424 761 419 00045
Registered office: 2 rue Kellermann – 59100 Roubaix – France


Small pets are allowed at Villa Maïa subject to certain precautions. A flat fee will be charged of €30.00 per day.

Code of conduct

  • Pets must be kept on a lead within the premises.
  • Pets may not be left in the room alone or without surveillance. It is also necessary to ensure that they do not damage the room or the furniture and that they respect the peace and tranquillity of the hotel and its guests under all circumstances.
  • For hygiene reasons, pets are not allowed in the swimming pool or near food and beverage areas.


All trademarks mentioned have been registered by their owners. The illustrations and photographs are owned by MAÏA Hospitality or by third parties who have authorised their use.


Villa Maïa has an underground garage for its customers. A flat fee will be charged of €35.00 per day, per vehicle. This service may also be offered to bar, breakfast and events customers.


To view the documents in PDF, you can download Acrobat Reader free of charge by clicking here.

The spa

Customers staying at Villa Maïa have access to the swimming pool, Jacuzzi, fitness room, sauna and hammam from 7 a.m. to 10 p.m. Changing rooms are available.

Texts and images

Villa Maïa uses all the tools at its disposal to ensure the reliability of the information on its websites. However, errors or omissions may sometimes occur. The web user should, therefore, check the accuracy of the information with the hotel reception and report any alterations to the website that they think would be helpful. Villa Maïa is in no way responsible for the use of this information and for any direct or indirect damage that may occur as a result.

Villa Maïa strives to provide information on its website that is as accurate as possible. Nevertheless, the information and details published on its website are not exhaustive. All the texts and photos are non-contractual. The information published is subject to change as a result of ongoing updates to the website. It is provided for illustrative purposes and may be altered without prior notice.


The website may provide links to other websites or other resources available on the internet. Villa Maïa cannot control the websites that are linked to its own website in any way. Villa Maïa does not answer for or guarantee the availability of such websites and external sources. It cannot be held responsible for any damage, of any kind whatsoever, resulting from the content of these websites or external sources, and, in particular, for the information, products or services offered by them, including any use made of these elements. The web user is fully responsible for the risks associated with this use and must comply with the related conditions of use.


Breakfast is included in the room rate and served in our breakfast room from 07:00 to 11:00. Breakfast can be served in your room. Room service is available 7 days a week, 24 hours a day.

Food and drinks from outside: are not allowed at Villa Maïa for safety and hygiene reasons.

Data privacy

In accordance with the French Data Protection Act on 6th January 1978, responses provided to the forms on this website may be transmitted and used. You have the right to access and rectify the relevant data by writing to MAÏA Hospitality – 8 rue du professeur Pierre Marion – 69005 LYON.

In compliance with the provisions of the Act of 6th January 1978 concerning information technology, computer data files and personal rights, the automated processing of personal data carried out by the website has been declared to the French National Commission for Information Technology and Civil Liberties (CNIL). The CNIL declaration number is currently being processed.

A free wifi connection is provided to all our customers.


A cookie is a small piece of information stored on your hard drive by the server of the website you are visiting. It contains several details that are saved on your computer as a simple text file, which a server accesses to read and record information.

When you are browsing our website, information on your terminal may be read or recorded.

Audience measurement tools are used to obtain information relating to visitor browsing. In particular, they enable understanding of how users reach the website and reconstruction of their journeys. These tools use technologies that track users on the website and associate a referrer or a campaign with an individual user.

This website uses Google Analytics, a web analysis service provided by Google, Inc. (hereinafter “Google”), which helps us to analyse usage of the website. For this purpose, Google Analytics uses cookies, which are text files placed on your computer. The information generated by cookies concerning use of the website – standard information relating to internet access (including your IP address) and your visitor behaviour, analysed anonymously – is transmitted to Google. Google stores this information, including on servers installed in the United States. We make your IP address anonymous before sending it to Google. In accordance with the privacy shield certification, Google declares that it complies with the framework outlined in the EU-US Privacy Shield. Google may transfer the information collected by Google Analytics to third parties where required by law or where these third parties process the information on behalf of Google. Google Analytics’ conditions of use state that Google does not establish any links between the data subject’s IP address and other data held by Google.

Refusal of cookies: You may decline Google Analytics cookies by downloading and installing the browser add-on to disable Google Analytics: Google Analytics Opt-out Browser Add-on.

Cookies are also used to determine whether or not the data subject has accepted the use of cookies on the website being consulted. In this way, they will not be asked the same question each time they visit the website.

Management of personal data

The visitor is informed of the regulations concerning marketing communication, France’s Digital Economy Law of 21st June 2014, the French Data Protection Act of 6th August 2004 and the General Data Protection Regulation (GDPR: no. 2016/679).

Hereinafter, “visitor” relates to any individual consulting the website from a terminal with a unique identifier.

Data collectors and controllers

For the personal data collected during the visitor’s use of the website, the data controller is: Villa Maïa, represented by Séverine MAISONNEUVE.

As the controller of the data we collect, we undertake to comply with the applicable legal provisions in force. In particular, it is up to us to establish the purposes of our data processing operations and to provide our visitors, upon receiving their consent, with complete information regarding the processing of their personal data. It is also our responsibility to keep an accurate register of processing operations. Every time we process personal data, we take all reasonable measures to ensure the accuracy and relevance of the personal data in terms of the purposes for which we are processing them.

Which data are collected?

We may process all or some of the following data:

  • Surname
  • First name
  • Company
  • Telephone number
  • E-mail address
  • Postal address
  • Consent
  • IP address

Data storage period

Data transmitted through the contact form (Surname, First name, Company, Tel., E-mail address, Postal address, Consent) are sent via e-mail so that we can reply to you quickly. We systematically delete these e-mails once they have received a reply. A copy is kept securely on our website for a period of 3 years.

Your IP address is only used for statistical analysis. This data will be kept for 38 months from your last access. The expiry date will be pushed back with each new access.

Transmission of your personal data

We will not transmit or market your personal data.

Only your IP address may be transmitted to the company Google, Inc., exclusively for statistical and analytical purposes.

Right to access, rectify and object

In accordance with the European regulations in force, as a visitor to our website, you have the following rights:

right of access (article 15, GDPR) and rectification (article 16, GDPR), to update and ensure the completeness of your data, right to block or erase your personal data (article 17, GDPR), where they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited

  • right to withdraw your consent at any time (article 13, 2c, GDPR)
  • right to restriction of processing of your data (article 18, GDPR)
  • right to object to the processing of your data (article 21, GDPR)
  • right to portability of the data you have provided, where these data have undergone automated processing based on consent or on a contract (article 20, GDPR)
  • right to decide the fate of your data after your death and to choose to which third and previously designated party we should (or should not) communicate your data.

As soon as we learn of the death of a visitor, in the absence of instructions from them, we undertake to destroy their data, unless the data need to be kept for purposes of proof or to meet a legal obligation.

If you would like to know how we use your personal data, to rectify them or object to their processing, you can contact us by writing to the address below:

DPO: Séverine MAISONNEUVE 1, rue de l’Antiquaille – CS 10052 – 69321 LYON Cedex 05

In such circumstances, you must indicate which personal data you would like to correct, update or delete, identifying yourself with a copy of a form of identification (identity card or passport).

Requests to delete personal data will be subject to the obligations imposed by law, relating to the retention or archiving of documents in particular. Finally, you can file a complaint with the supervisory authorities, in particular with CNIL (

Non-disclosure of personal data

We will not process, host or transfer the information collected on our visitors to countries outside the European Union or that are considered “unsuitable” by the European Commission without first informing the visitor. Nevertheless, we retain the freedom to choose our technical and commercial data processors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016/679).

We undertake to exercise all the necessary precautions to safeguard the security of your details and, in particular, to ensure that they are not communicated to unauthorised persons. However, if we do become aware of an incident affecting the integrity or confidentiality of some of your details, we undertake to inform you and to communicate the corrective actions taken as soon as possible.

Within the limits of their respective responsibilities and for the purposes described above, the main people who are likely to have access to your data are the employees of the company Villa Maïa, in order to respond to your contact request, and the employees of the company 3VOIE, as part of its work on the website.

Incident notification

No matter how much effort is made, no transfer method online and no method of electronic storage is completely safe. As a result, we are unable to guarantee complete security. Should we become aware of a security breach, we will notify the visitors concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, both at a national and European level. We undertake to inform you of all matters relating to the security of your personal data and to provide you with all the information necessary to help you comply with your own regulatory reporting obligations.

No personal information is published without your knowledge or is exchanged, transferred, assigned or sold to third parties in any format. Only a hypothetical takeover of the company and its rights would allow the aforementioned information to be transferred to the purchaser, which would be bound by the same data storage and alteration obligations concerning a visitor of our website.


To guarantee the security and confidentiality of your personal data, we use security measures such as:

  • HTTPS encryption
  • Data hashing
  • Continuous firewall monitoring
  • Systematic checking of natural persons with access to our servers.

When processing your personal data, we take all reasonable measures to protect against any loss, misuse, unauthorised access, disclosure, tampering or destruction.

Hyperlinks, cookies and web beacons (“tags”)

Our website contains a number of hyperlinks to other websites.

Items on this website may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor went to this other website. However, we are unable to check the content of the websites visited and will, therefore, not assume any related responsibility. These websites may collect your personal data, use cookies, embed third-party tracking tools and track your interactions with this embedded content if you have an account linked to their website. Unless you decide to disable cookies, you accept the website’s use of them. You may disable these cookies at any time, free of charge, using the deactivation options offered to you and listed below as a reminder. You do so in the knowledge that this may reduce or prevent your access to all or part of the services offered by our website.


A cookie is a small information file that is sent to your browser and saved on your terminal (e.g., computer, smartphone). This file contains information such as IP address, internet service supplier, operating system, and the date and time of access. Under no circumstances do the cookies on our website risk damaging your terminal. The cookies used on our website are intended solely for the statistical analysis of visits. You can configure your browser to accept or decline cookies. You may also configure your browser so that you are given the option to accept or decline cookies promptly, before a cookie may be saved on your terminal. If you choose to decline cookies, your browsing and your experience on the website may be restricted. By clicking on the icons dedicated to social networks on the website, these social networks may also store cookies on your terminals (computer, tablet, mobile phone).

Statistics and audience measurement

After receiving your acceptance, we create a collection of data regarding your visit, such as: the number of pages visited, the pathway, the name of the pages. We may occasionally use web beacons (also known as tags, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1×1 GIFs) and implement them via a specialist web analytics partner, which may be located (and may therefore store the corresponding information, including your IP address) in a foreign country. The external service provider may collect information on visitors to the website and other websites using these tags. They may also compile reports for us on website activity and may provide other services relating to the use of the website and the internet.

Alterations and contacts

We may update this privacy policy in response to legal, technical or commercial developments. When updating our privacy policy, we will take appropriate steps to notify you, depending on the extent of the alterations that we make. We will obtain your consent for all significant alterations to the privacy policy if and when required by applicable data protection laws.